Delete your account

Which apps this covers

This page applies to the Aroa Wallet app (also published as Aroa Wallet Staff), which businesses and their staff use to add stamps and redeem rewards, and to the web dashboard at wallet.aroagroup.com. They are built by Aroa Group, a brand of Carmen Marlet Fregoso Rodríguez, based in Zapopan, Jalisco, Mexico.

Delete your account from the app

1. Open the app and sign in.
2. Find Delete my account:
   • Owners and managers: at the bottom of the Menu, below Sign out.
   • Cashiers: on the scan screen, below the shortcuts.
   • If you signed in with Apple or Google and have no business: on your home screen.
3. Tap Delete my account, type your business name to confirm and tap Delete my account again. If you have no business, it does not ask for a name.

What happens depends on your role in the business:

• If you are a cashier, or an owner and there is another owner: only your account is deleted, right away. The business keeps working with the people who remain.
• If you are the only owner: the business is closed right away (no more stamps, and its customer page stops working), your account is deleted, the subscription is canceled so you are not charged again, and the business and customer data is deleted after 30 days. If you change your mind, write to us within those 30 days.
• If you signed up and never created a business: your account is deleted right away.

If you no longer have the app

Email hello@aroagroup.com from your account's email address, with the subject "Delete my account" and your business name. We do the same deletion as the app and confirm by email within 20 business days.

Delete only some data

You can ask us to delete specific data without closing your account, for example your phone number, a photo, the logo or the data of one of your customers. Email hello@aroagroup.com saying which data and which business, and we confirm when it is deleted, within 20 business days.

If you are a customer of a business that uses Aroa Wallet and want your name, phone, email, birthday, card history and receipt photos deleted, ask the business or email us at the same address.

What is deleted

• Your account: your email, your access and your assigned locations.
• When a business is closed: its name, logo, images, locations, settings and team.
• And from its customers: name, phone, email, birthday, cards, stamps, rewards, purchase amounts, receipt photos, wallet balance and the wallet PIN (stored as a hash, never in plain text).

What we keep and for how long

• Charges and invoices: 5 years, as required by Mexican tax law. Card details are kept by Stripe, never by Aroa.
• Attempts rejected by the location lock or by a blocked card, with the phone's location at that moment: deleted after 180 days, or sooner if the business is closed.
• If you were a cashier: what you did in that business (stamps, rewards and changes, with your email) stays in its history while the business exists, because the owner uses it to review the operation.
• Receipt photos, if the business asks for them: deleted 40 days after upload, and deleting the account of the person who took them does not delete them sooner. Those that are evidence in an open case stay until the business marks it as reviewed. If the business is closed, they are deleted with the rest of its data.
• Technical logs: 30 days.
• Database backups: daily backups are replaced after 14 days and the copies taken before each system update are deleted after 90 days. Deleted data disappears from backups when they expire.

What data we handle and why is in the Privacy Policy.